Privacy Policy

Effective Date: 10/27/2025

This Privacy Policy applies to Flexcare Medical Solutions Inc (“we,” “us,” or “our”), located at 2514 Hollywood Blvd, STE 101 Hollywood, FL 33020. This Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, contact us, or use our durable medical equipment and related services.

1. Information We Collect

We collect information that you provide directly, such as your name, mailing address, telephone number, delivery address, payment or billing information, insurance information, medical information necessary to provide our services, and any other information you choose to share. We collect certain information automatically when you visit our website, including IP address, browser type, device identifiers, operating system, pages you view, and how you interact with the website. We may also receive information from third-party sources (for example health insurers, medical providers, or identity verification services) when that is needed to fulfill orders, verify insurance benefits, or comply with obligations.

2. Health Information and Protected Health Information (PHI)

Because we offer medical equipment and related services, we may collect health-related information about you. If such information qualifies as PHI under HIPAA (for example, data about your medical condition or history that is linked to you), we will protect it under applicable laws. We will use and disclose PHI only for the purposes of providing equipment, billing and payment, coordination with healthcare providers or insurers, compliance, or as required by law, or with your authorization.

3. Purposes of Use

We use the information we collect to fulfill orders for equipment, provide customer support, verify identity, process payments, deliver or ship products, communicate with you about your order, account, or other matters, improve our website and services, prevent fraud, and comply with legal obligations. We may also use personal information to send you service notices, updates, or administrative communications. If you consent or where permitted, we may send you promotional messages about products, services, or special offers.

4. Disclosure of Information

We may share your information with third parties who perform services for us, such as delivery/shipping companies, payment processors, IT and hosting providers, billing agents, insurers, and medical providers as needed to provide our services. We require these parties to protect your information and to use it only for the purposes we authorize. We may disclose information when required by law (e.g., subpoena or court order), to protect our rights or safety or the safety of others, or to respond to regulatory requirements.

5. Cookies and Tracking

Our website uses cookies and similar technologies to help with user experience, analytics, and performance. These may include session cookies, persistent cookies, or tracking pixels. Cookies help us understand how users use the site, optimize our content and services, and detect and prevent fraud. You can manage or disable cookies through your browser settings, but doing so may limit certain features or functionality of our website.

6. Security of Information

We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information and PHI from unauthorized access, alteration, disclosure, or destruction. These include measures such as encryption, access controls, secured servers, and staff training. However, no Internet transmission or method of digital storage is completely secure; we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to carry out the purposes described in this Policy, unless a longer retention period is required by law. After that, we will securely delete or anonymize your information. PHI will be retained and disposed of in accordance with HIPAA and other applicable medical records laws.

8. Your Rights

You have the right to access, correct, or request deletion of your personal information, subject to applicable law. You may object to or restrict certain processing. When processing is based on consent, you may withdraw consent at any time (without affecting prior processing). If you are in a jurisdiction with relevant laws (e.g., California under CCPA/CPRA), you may have additional rights: opt out of sale of information, receive information about disclosures of your data, etc. We may require verification of your identity before granting rights.

9. Marketing Communications

You may opt out of receiving marketing or promotional communications from us. Even if you opt out, we may still send you non-promotional communications, such as those about your orders, billing, or legal notices.

10. Children’s Privacy

Our website and services are not directed to children under age 13. We do not intentionally collect personal information from children under 13. If we learn that we have collected such information without parental consent, we will delete it as required by law.

11. International Data Transfers

If you are located outside the United States, personal information we collect may be transferred to, stored in, and processed in the U.S., and in other countries where our service providers operate. By using our services, you consent to this transfer. We will apply safeguards required by law, where applicable.

12. Third-Party Links

Our website may include links to third-party websites or services that are not operated by us. We are not responsible for their privacy practices. You should review their privacy policies before providing information to them.

13. Changes to this Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top and post the new version on our website. Material changes (i.e. those affecting your rights or how we use your data) will be communicated via prominent notice on the website or through other reasonable means.

14. Contact Information

If you have questions, requests, or concerns about this Privacy Policy, or wish to exercise your privacy rights, please contact us at:

Flexcare Medical Solutions Inc
2514 Hollywood Blvd, STE 101
Hollywood, FL 33020
Phone: 754-888-9047
Fax: 754-888-9410
Email: (don’t have one yet)